Young woman at airport confidently uses cellphone to report lost or stolen credit card while on trip

Lost or Stolen Card/Fraud

Don't panic. We're here for you. Report fraud and lost or stolen cards as soon as you know there's a problem. Just being on this page means you're already on the right track! Now it's time to pick up the phone and work with us.





Reporting Fraud

Debit Card
8 am-5 pm: 920-494-2828 or 800-728-4294
After 5 pm: 800-472-3272

Elan™ Financial Services Credit Card
Personal Mastercard® or American Express: Mastercard®: 800-558-3424
Business Mastercard®: 866-552-8855

Visa® Travel & Gift Cards
Visa® Travel Money: 877-850-9650
Visa® Gift Card:  866-833-2370

To return a call from Fraud Watch:
Breathe, you've got this

Where to start...

Get past that awful feeling in the pit of your stomach when you realize your card is missing...

  • Call to report your card lost or stolen. Having the last transaction you authorized in mind will be helpful.
  • Order a new card.
  • Notify anyone who processes automatic payments with your debit or credit card.
 
Still a mess, but not nearly as big

Get Alerts Right Away

  • Enroll in Visa Purchase Alerts for your Capital CU debit card and receive a text or email whenever purchases are made with your Visa card, based on criteria you select.

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